Client or customers create the market for product or service. Best customer support build the clients trust on product or service. A quality support increases the loyalty of customer. Client satisfaction by the support help to marketing of product by word of mouth.
To reach the more deep in to market your customer support plays very important role. A CSR is very valuable person because he is the only tool for customer to share their pain or feedback over the product or service.
This is the way of conversation by Reps to customer to understand product or service. A customers words over the product features are much valuable to know what they expect from product. Inputs from customer while discussion plays an important role to achieve best product or service. CSR is the one of the assets who helps organisation to know market situation or need.
Client trust enhances by the best customer support is the one of universal truth which we never neglect. Customer is the key factor to reach product success when they are fully familiar with product or service. To make customer familiar with product or service we use human tool i.e. Customer Support Representative.
After selling a product or service is not only the end of business success. To get more success and to reach beyond the sky, customer feedback should be accountable. A continues get in touch with existing clients is not only helps to deliver best product or service but also helps to get new leads in the form of referrals.
To get more referrals from existing clients is a not a simple task. We need to offer something in form of product upgrades without any cost or referral bonus is one of attractive tools. Where V K Control team helps the strategies on this point but its is not easy. After all customer discussion is the main key factor to design a strategies.
Some instances the support team is helpless to provide the solution over technical issues and which may hard to loos client. But the reason in honest word and apologise to client calm down to client for some instances. Even a many testing testing phases not ensures that the product or service are perfect. When product or service delivers and end users works in real worlds arises the real world issues.
This real world issues helps to find out the bugs in product and most of the times bugs are reported by clients. We should welcomes the bugs reported by clients and thankful to them with apologise. Their bug report help to make product superior.