For Software product or SAAS after upgrade or updates question arises is how this information convey to the customers? what cost is require?
how to reduce it or lower down? Here we gone introduce you the same thing about "How to reduce cost of support process"
A SAAS or software product continuously updates their services and features. This is the beneficial for the customers point of view and as well as the providers get the benefits. The upgrades or updates of product or services is very essential in todays word. Now the question arises is after upgrade or updates how this information convey to the customers? There is the cost of support process introduces. now another question is introduces that is how to reduce this cost? how to reduce it or lower down? Here we gone introduce you the same thing about “How to reduce cost of support process?”
One thing is should keep in mind is to provide product updates and upgrades is beneficial for product development companies. As the updates provides the more flexibility to clients and upgrades provides more features to client which help them to fulfil their need. Subsequently, this is the main key for product popularity as customers feels the SAAS or product providers cares the customers needs.
Updates and upgrades of products are fully depends on the feedback and suggestions of clients . The clients feedback and suggestions are very much accountable while they are the end users of the product or SAAS services. Eventually it is proved by our experience, the 95% suggestions are comes from the support process.
Customers are the only part of any business who is responsible for revenue enhancement. We never neglect the customers suggestions and feedback. A excellent support reps always welcome and wish thanks to the customers when any customers suggest their requirement. It helps to improves the product or SAAS to attain their goal.
When the customers ask for the support for the fulfilling their requirement, we got the what exactly lack in our product. The inputs from customers are continuously recorded by the support reps and provided to the product team for optimisation.
Customers are the end users of product who continuously use the product and they have only knows the challenges when he did day to day work. When he find out the challenges he is try to contact product or SAAS providers. As we know the product or SAAS providers does not provides the direct contact information customers fails to reach them out. Because product or SAAS providers does not have their local support centre who listen their clients pain. There is the cost to implement dedicated support centre for each geographical areas. Where product or SAAS companies located they can easily provides the support for their clients. But this is the era of globalisation. if your product have the features which partially fulfil the need clients are easily acquired the services for trial and if they are satisfy they can continue.
The impact of local support increases the chance of early on-boarding of clients and retain then for further period. Establishment cost of support centre in very huge and the hiring of best support reps ares the very difficult and challenging task for product or SAAS service providers. Because they do not aware with the local language and benefits of it. The solution is simply outsource the support process to local expertise companies who are aware with it. For their territories give them the sales shares and support charges.
If you are having existing clients in the territories and receives many support request from your clients you should do suggested way and we are sure about it your revenue is enhances just by showing you have support centres in their areas. Do you have client base in Asia or in Indian continental (India)? Yes. Now are you looking for quality support providers for the India and Asia? Yes just contact us and we will get back to you with further process for helping you to grow together. It reduces the cost, because you save the time for hiring personal. Save the cost on establishing office and other utilities like PCs or laptops, telephone, electricity bills and office maintenance.